Privacy Policy

Digital Sonic Private Limited ("we," "our," or "us") operates this website and provides IT services, including digital products, web hosting, software setup, and professional technical work (the "Services"). This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, purchase or use our Services, or contact us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy controls. By using the Services, you acknowledge this Privacy Policy.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. We may collect:

• Contact details: name, email address, phone number, billing address, and business name.
• Account information: username, password, security questions, preferences, and hosting or client-portal credentials.
• Payment information: transaction details and billing data processed by third-party payment gateways. We do not store full card numbers on our servers.
• Service and project data: domain names, website files, access credentials you share with us, technical requirements, and support tickets.
• Device and usage data: IP address, browser type, device identifiers, pages visited, and how you use our website or hosted services.
• Communications: emails, messages, and other information you send to support or sales.

Sources of Information

• Directly from you when you place an order, create an account, request a service, or contact us.
• Automatically through the website, cookies, logs, and hosting control panels.
• From service providers who process payments, send email, host infrastructure, or register domains on our behalf.

How We Use Your Information

• Deliver IT services: process orders, activate hosting, send digital access or downloads, complete project work, and manage accounts.
• Support: respond to tickets, troubleshoot, and communicate about your service.
• Billing: issue invoices, confirm payments, and handle refunds where applicable.
• Security: prevent fraud, abuse, unauthorized access, and policy violations.
• Legal: comply with law, enforce our Terms of Service, and protect our rights.
• Marketing (optional): send service updates or offers. You may unsubscribe from promotional email at any time.

Hosting and Client Data

• You own the content, databases, and files hosted on accounts we provision for you.
• We access hosted data only as needed for support, server maintenance, security, or legal compliance.
• You are responsible for strong passwords and for keeping your own backups.

How We Disclose Information

We do not sell your personal information. We may share it with:

• Vendors who help us operate the Services (payment gateways, hosting/infrastructure, domain registrars, email delivery).
• Authorities when required by law or to protect rights and safety.
• A buyer or successor if our business is merged, sold, or reorganized.

Cookies

We use cookies to keep sessions working, remember preferences, and understand basic website usage. You can block cookies in your browser, but some account or control-panel features may not work.

Security and Retention

We use reasonable technical and organizational measures, including SSL encryption where appropriate. No method of transmission or storage is perfectly secure.

We keep personal information while your account is active and as needed to provide Services, meet tax and legal requirements, and resolve disputes.

Your Rights

Depending on where you live, you may request access, correction, deletion, or a copy of your personal information, subject to legal or contractual limits. To make a request, email business@adigitalsonic.com.

You can opt out of promotional emails using the unsubscribe link. We may still send service or billing messages.

Children

Our Services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Third-Party Sites

Our website or hosted sites may link to third-party platforms. Their privacy practices are their own. Review those policies before you provide information there.

International Transfers

We may store or process information outside the country where you live, including through infrastructure or payment providers. Where required, we use appropriate transfer safeguards.

Changes

We may update this Privacy Policy. The revised version will be posted on this page with an updated "Last updated" date.

Contact

• Digital Sonic Private Limited
• Email: business@adigitalsonic.com
• Phone: +91 79755 54501
• Registered Office: Koramangala 4th Block, Bengaluru Urban, Karnataka – 560034, India

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